Orders

• Where is my order?

  • Once shipped, you will receive an email with the shipping method and tracking information.

  • If you did not receive this email, you can obtain your order details by calling Customer Support at (855) 779-5907.

• When will my order ship?

  • Shipping information will be emailed to you within 3–5 business days of placing your order.

• How do I track my order?

  • You should receive an email containing your tracking number once your order has shipped.

• Can I change or cancel my order?

  • Our fulfillment process begins immediately after your order is placed, so we are unable to cancel or make changes once it has been submitted.

• When will my order arrive?

  • Most orders arrive within 7–14 business days, unless otherwise noted in the product description.

• What if I never received my order?

  • First, check your tracking information.

  • If tracking shows your order as delivered but you haven’t received it, please check alternate delivery spots such as side entrances, with neighbors, or around your property.

  • If you still cannot locate your package, call Customer Support at (855) 779-5907.

• Why was my order shipped in multiple packages?

  • Items may ship separately based on availability at our fulfillment centers.

Returns

Please contact Customer Support at (855) 779-5907 for assistance with any returns, including:

• You received the wrong item.

• Merchandise arrived defective.

• Item received is the wrong size.